General Questions
What is KickStix?
KickStix is a fun monthly subscription that delivers themed packs, mystery items, and exclusive collectibles.
Who can subscribe?
Anyone can subscribe, but the subscription is best suited for kids, collectors, and fans of KickStix.
Is this a one-time purchase or a subscription?
This is a monthly subscription that renews automatically until canceled.
Subscription & Billing
How does the subscription work?
Choose a plan and receive a curated package delivered to your door every month.
When will I be charged?
You’ll be billed monthly on the same date you originally subscribed.
Can I cancel my subscription anytime?
Yes, subscriptions can be canceled or paused at any time from your account
Are there any contracts or long-term commitments?
No, all subscriptions are month-to-month with no contracts.
Can I change my subscription plan later?
Yes, you can upgrade or downgrade your plan at any time.
Products & Packs
What comes in each monthly pack?
Each pack includes themed items and may include mystery or exclusive products depending on your plan.
What is a mystery pack?
mystery pack includes surprise items selected by our team.
Are the products safe and kid-friendly?
Yes, all products are designed to be safe and fun for kids.
Shipping & Support
Is shipping included with the subscription?
Yes, all plans include free U.S. shipping.
When will my order ship?
Orders typically ship within a few business days after billing.
What if my package arrives damaged or missing?
Please contact our support team, and we’ll assist you right away.
How can I contact customer support?
You can reach us via email or through our website contact form.
